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COD remittance reconciliation: find the cash on delivery you never received

By the ShipJasoos team · Updated 8 October 2026

When a customer pays cash on delivery, the courier collects the money and remits it to you later, minus any COD fee. That gap between delivery and payout is where money goes missing: a short payment, a payout skipped from a batch, or a remittance that was never sent.

What can go wrong

• Short-paid COD. The remitted amount is lower than the order total minus the agreed COD fee.
• COD never remitted. The order shows delivered, the customer paid, and no payout line exists for that AWB in any remittance report.
• Duplicate or merged payouts. Several orders are settled as one line, which makes manual checks harder.

The reconciliation, step by step

1. Collect every remittance report that covers your period. Couriers usually send one per payout, so you often need several.
2. List your COD orders for the same period with order total and delivery status.
3. Match each remittance row to an order by AWB, or by order ID when the AWB is missing.
4. For each matched order compare the remitted amount to order total minus COD fee (a flat fee, a percentage, or both).
5. For delivered COD orders that are older than your agreed remittance cycle and have no payout row, mark them as not remitted.
6. Send the courier a sheet of the short and missing items with AWB, order ID, expected and received amounts.

Tips that save time

• Match the remittance files to the right invoice period first. Files from a different period make every order look unpaid.
• Ignore differences of a rupee or two caused by rounding.
• Keep a status for every finding (open, disputed, recovered, dismissed) so nothing is chased twice or forgotten.

Frequently asked questions

How long does a courier take to remit COD?

It depends on your agreement with the courier or aggregator, commonly a few days to a couple of weeks after delivery. Check your contract for the exact cycle.

What if a delivered COD order is missing from every remittance report?

Collect all remittance reports for the period and check the AWB again. If it is still missing, raise it with the courier with the AWB, order ID and delivery proof.

How do I know the COD fee was deducted correctly?

Compare each remitted amount with the order total minus your agreed COD fee, whether flat, a percentage, or both. A difference beyond rounding is a short payment.